Boutique hospitality and envisioning the guest experience from the ground up | with Bree Brostko
- Author
- Revinate
- Published
- Wed 14 Aug 2024
- Episode Link
- https://podcasts.fame.so/e/183m6vl8-botique-hospitality-bree-brostko
In this episode of Hotel Moment, host Karen Stephens is joined by Bree Brostko, Chief Operating Officer and Head of Brand Strategy at Retro Hospitality. Retro is a boutique hospitality management firm with a focus on adaptive reuse properties, and Bree highlights the Hotel Fauna project in Bedford as a prime example of this. She also shares how Retro Hospitality uses email marketing and local partnerships to enhance the guest experience.
Together, they discuss:
Together, they discuss:
- Bree’s experience in the industry and how travel memories have influenced her perspective on building hotel brands.
- A memorable travel experience at the Grand Hotel on Mackinac Island and how the hotel created a unique closing weekend event for guests.
- How Retro Hospitality leverages email marketing as one of their most effective communication tools, ensuring guests are engaged and excited about their upcoming stay.
- And how they also prioritize local and community partnerships to enhance the guest experience and showcase the unique offerings of each property.
- And more!
This podcast provides valuable insights into Bree's experience, Retro Hospitality's approach, and the importance of marketing and financial understanding in driving success.
If you enjoyed this episode, subscribe, rate, and review it on Apple Podcasts and Spotify. Instructions on how to do this are here.
Chapters:
00:00 - Intro
Chapters:
00:00 - Intro
03:16 - Memorable travel experiences
07:34 - Retro Hospitality and its boutique focus
08:22 - Understanding adaptive reuse
10:30 - Case study: Hotel Fauna
12:53 - Marketing strategies for boutique hotels
14:03 - Digital touchpoints and communication
16:00 - Local partnerships and community engagement
19:24 - Enhancing the guest experience pre-arrival
23:09 - The future of boutique hotels
If you enjoyed this episode, don’t forget to subscribe, rate and review it on Spotify and Apple Podcasts. Instructions on how to do this are here.
Hotel Moment Podcast is handcrafted by our friends over at: fame.so
Previous guests include: Shannon Knapp, CEO of Leading Hotels of the World (LHW), Patrick Norton of Brittain Resorts & Hotels, Shawn Jereb of Montage International, Carlo Del Mistro, Chief Digital Officer of Ennismore, Jason Pirock of Springboard Hospitality, and many more.
Are you a hospitality industry leader with insights to share? We're always looking for innovative voices to join our conversation about the future of hospitality technology.
If you'd like to be a guest on an upcoming episode of Hotel Moment, we'd love to hear from you! Our podcast reaches thousands of hospitality professionals worldwide, and we're particularly interested in perspectives on:
- Innovation in hospitality technology
- Guest experience transformation
- Revenue optimization strategies
- Emerging industry trends
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