Hotel Moment
Welcome to the Hotel Moment Podcast, presented by Revinate, where we discuss how hotel technology shapes every moment of hoteliers’ experiences. Join us as we explore cutting-edge technology that is transforming the hospitality industry and hear from experts and visionaries who are shaping the future of the guest experience. The Hotel Moment podcast features insights and interviews with top players in the hospitality industry across North America, Europe, and Asia Pacific.
Once a week, we speak with hospitality professionals who have a real sense of what it’s like to work in this industry and what the direction of travel and consumer trends mean for the world right now.
Technology is changing the hotel industry faster than we know. Tune in to the show to discover more about how the latest developments in AI and other technologies are shaping hospitality, and enjoy hearing from our community of hoteliers.
- Update frequency
- every 10 days
- Average duration
- 27 minutes
- Episodes
- 146
- Years Active
- 2020 - 2025
How smart personalization wins loyalty
In this insightful episode of Hotel Moment, Brenna Turpin, Marketing Coordinator at Revinate, addresses a critical question facing modern hoteliers: How do you personalize guest experiences without b…
00:09:24 |
Wed 10 Sep 2025
Personalizing the guest experience: Neil Braude's high-touch, high-tech approach
In this compelling episode of Hotel Moment, Karen Stephens welcomes Neil Braude, Chief Operating Officer of Imperial London Hotels, for a deep dive into how independent family-owned hotels can thrive…
00:28:55 |
Wed 03 Sep 2025
How to capture loyal guests in a tight market
In this episode of Hotel Moment, Brenna Turpin, Marketing Coordinator at Revinate, addresses one of hospitality's most pressing challenges: capturing and retaining loyal guests during economic uncert…
00:05:59 |
Wed 27 Aug 2025
Stop ignoring the phone: Why the voice channel is your hidden revenue channel
In this compelling webinar episode of Hotel Moment, Jack Newkirk (Enterprise Sales Consultant) and Jason Wells (Customer Success Manager) from Revinate join Dean Blackburn (Director of Resort Experie…
00:37:14 |
Wed 20 Aug 2025
Building a hotel loyalty program for the modern guest
In this insightful episode of Hotel Moment, Brenna Turpin, Marketing Coordinator at Revinate, challenges the conventional wisdom of points-based loyalty programs and reveals why experience-driven app…
00:08:20 |
Wed 13 Aug 2025
How Hospitality America elevates guest experience through culture and data ownership
In this compelling episode of Hotel Moment, Karen Stephens welcomes Ben Campbell, President and CEO of Hospitality America, for a conversation that spans crisis management, data-driven decision makin…
00:26:44 |
Wed 06 Aug 2025
How one hotel made $110K with cart abandonment campaigns
In this compelling episode of Hotel Moment, we confront the defeatist "it is what it is" attitude that's preventing hotels from recovering thousands in lost revenue. While this mindset might work for…
00:03:29 |
Wed 30 Jul 2025
Building better business relationships: From contracts to culture
In this engaging episode of Hotel Moment, Karen Stephens welcomes Mandi Graziano, VP of Global Accounts at HPN Global and host of the Adventures in Business podcast. With over two decades in hospital…
00:27:06 |
Wed 23 Jul 2025
From ghosted to booked: Cart abandonment recovery strategies that really work
In this engaging short episode of Hotel Moment, Brenna Turpin, Marketing Coordinator at Revinate, addresses a critical challenge facing hotels today: cart abandonment. How do you keep guests from “gh…
00:02:57 |
Wed 16 Jul 2025
Why regenerative tourism is the future of hospitality
In this enlightening episode of Hotel Moment, Karen Stephens engages with Aradhana Khowala, CEO of Aptamind Partners and a visionary leader in regenerative tourism development. With extensive experie…
00:28:01 |
Wed 09 Jul 2025
Hotel Moment: More focused conversations, same great insights
Hotel Moment is making an exciting format change to better serve the hospitality community. Moving from weekly to bi-weekly releases, the podcast will continue to feature host Karen Stephens, Revinat…
00:01:56 |
Wed 02 Jul 2025
Recast: Hospitality is like building bridges — you need the right tools | with Robbert Manussen
In this enlightening recast episode of Hotel Moment, Karen Stephens engages with Robbert Manussen, Area General Manager at Intercontinental Hotel Group in Taiwan, to delve into the intersection of te…
00:30:09 |
Wed 25 Jun 2025
Celebrating a milestone: Hotel Moment breaks into the top 10
Hotel Moment has been running for almost five years and is now ranking in the top 10 in the hospitality technology category on Apple Podcasts. This milestone reflects the conversations that matter to…
00:01:32 |
Thu 19 Jun 2025
Revinate unplugged: Super user secrets & success stories | a Revinate webinar
This episode of Hotel Moment features a webinar from Revinate’s Hotel Moment Deep Dive series with Brent Sanders, Customer Education Specialist at Revinate, and Miranda Cubillas, Director of Reserva…
00:42:58 |
Wed 18 Jun 2025
Navigating hospitality’s new normal: Leveraging Kalibri Labs data & Revinate’s insights for revenue growth | a Revinate webinar
In this insightful Hotel Moment Deep Dive webinar, Anisha Yadav, VP of Customer and Product Marketing at Revinate, joins Jennifer Hill, VP of Commercial Strategy at Kalibri Labs, to provide hotelier…
00:41:50 |
Wed 11 Jun 2025
Delivering world-class service: Lessons in global luxury hospitality
In this insightful episode of Hotel Moment, Karen Stephens speaks with Jeff Wielgopolan, Service Director at Meadowood Napa Valley, about his approach to luxury hospitality and delivering world-class…
00:35:41 |
Wed 04 Jun 2025
Providing more than a room: How Foster Supply Hospitality reimagines the hotel experience
In this episode of Hotel Moment, Karen Stephens is joined by Sims Foster, co-founder of Foster Supply Hospitality. With roots spanning over 100 years in the Catskills region, Sims brings a unique per…
00:25:46 |
Wed 28 May 2025
Innovation in hospitality: Insights from a Forbes Travel Guide executive
In this enlightening episode of Hotel Moment, Karen Stephens is joined by Stuart Greif, Chief Strategy, Innovation, and Operating Officer at Forbes Travel Guide. With extensive experience shaping lux…
00:34:19 |
Wed 21 May 2025
Recast: Guests define what luxury means today | with Shannon Knapp
In this engaging recast episode of Hotel Moment, Karen Stephens sits down with Shannon Knapp, President & CEO of The Leading Hotels of the World, to explore the evolving luxury hospitality landscape …
00:25:17 |
Wed 14 May 2025
Recast: If you’re willing to pay, we will give it to you | with Casper Overbeek
In this enlightening recast from the Hotel Moment archives, Karen Stephens sits down with Casper Overbeek, Chief Product Officer at citizenM, to explore how the brand is revolutionizing guest loyalty…
00:29:01 |
Wed 07 May 2025
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