Customer Service in Tribal Housing: The Do's and Don’ts featuring Wilma Noah and Krystal Cedeno

In today’s podcast we sit down with the Native Learning Center's Training & Development Specialists, Krystal Cedeno and Wilma Noah to speak on Customer Service in Tribal Housing: The Do's and Don’ts. Figuring out where the gaps are in that customer relation/interaction may even be just fine tuning small areas that perhaps lack the luster that once existed. Either way, it’s important to figure out what is missing. The ladies discuss:

-Defining the Need
-How to Provide Better Customer Service
-What Customer Service Means in Tribal Housing
-Discovering the Standards
-Common Pitfalls