1. EachPod

How We Reduced Complaints by 70%

Author
Mike Andes
Published
Mon 18 Feb 2019
Episode Link
https://mikeandes.com/

Are you tired of callbacks and Customer service nightmares? Here are two things we did to reduce our complaint volume dramatically:

1.) push accountability to the front-line Team members

2.) implement the "Yellow-Slip" system

 

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