Episode 24 - Key Mistakes to Avoid When Responding to Negative Comments Online

Meredith Olmstead and Ida Burr discuss how to respond and deal with negative comments and feedback, especially on social media for banks and credit unions. FI GROW handles a lot of those situations with its clients. When dealing with negative reviews or feedback online, the first thing you want to do is not be afraid of it. Tune in for the best practices for responding to negative comments!