Our Business, Our Baby: How To Deal With Difficult Customers When You're a Creative Sensitive Soul

How many of us avoid starting our own business because we're fearful of dealing with difficult customers? The thought of taking on all the accountability for things that sometimes go wrong is enough to put us off ever doing it.
As creatives, we're sensitive souls and we are very protective of our work. So how do you deal with it when someone attacks your baby? This episode is all about how to handle those stomach churning moments when you receive a complaint that shakes your confidence and makes you want to hide away, never to be seen again.
I give you all the tools you need in your emotional toolkit to deal confidently with these disgruntled customers so you don't let them veer you off your creative course.
I talk about my experiences with difficult customers, how I've learnt to handle it over the years and what I've come to realise (spoiler alert - the customer isn't always right..!)
It's time to let go of the fear of not being able to please everyone and be confident in our ability to handle confrontation without letting it ruin our experience as a small business owner.

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