Ep. #2, Charging Customers was a Mistake with Jamie Davidson

In episode 2 of Platform Builders, Jamie Davidson, CEO of Vitally, joins Christine Spang and Isaac Nassimi to discuss the evolution of customer success platforms. They explore Vitally's journey from a customer data tool to a comprehensive platform, the strategic decisions behind product development and fundraising, and the impact of AI on the future of customer success. Davidson also shares insights on innovating customer engagement and building a platform that empowers both customer success teams and the wider business.