Strategies for Providing Application Training & Support to Maintain User Satisfaction & Productivity

When new employees start, they are given training on the key applications they will be using. When new applications are rolled out, training is provided for the relevant employees on how to use them. But how is performance support handled the rest of the time? How are health systems currently keeping existing employees up to speed with workflow-changing application upgrades? In this important webinar, we’ll hear from leaders who are working hard to ensure clinicians and other employees don’t get surprised and slowed down by software upgrades they didn’t see coming.

Speakers:



* Jes Cornelius, CIO, Sutter Health

* Mike Restuccia, SVP/CIO, Penn Medicine

* Karen Marhefka, Deputy CIO, RWJBarnabas Health

* Ryan Seratt, Director of Training and Development, 314e Corporation