New RTLS Use Case of Staff Duress Joins Old Standard of Asset Tracking, Say KLAS Researchers

In this interview, Anthony Guerra, Founder and Editor-in-Chief of healthsystemsCIO, sits down with Don Seamons, Research Director for Patient Accounting & RTLS at KLAS, and Dallin Seely, Insights Manager at KLAS, to delve into the dynamic world of Real-Time Location Systems (RTLS) in healthcare. With technology constantly evolving, Anthony explores how RTLS, a critical tool for asset tracking, staff safety, and infant protection, is broadening its use cases across healthcare organizations. Don and Dallin share their expertise on the latest trends, challenges, and innovations in RTLS, offering valuable insights for CIOs and healthcare leaders navigating this complex and rapidly advancing field.

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Anthony: Welcome to healthsystemsCIO’s Interview with Don Seamons, Research Director for Patient Accounting & RTLS with KLAS and Dallin Seely, Insights Manager with KLAS. I’m Anthony Guerra, Founder and Editor-in-Chief. Don and Dallin, thanks for joining me today.

Don: It’s great to be here.

Dallin: Thanks for having us.

Anthony: We’re going to talk about RTLS today. I think the readers and listeners need to know what’s going on. This is technology that moves quickly, if you looked at it a few years ago you need to look at it again.

Let’s start off, Don, if you want to give us a little bit about your organization and role.

Don: KLAS is an organization that is meant to serve providers. We talk to providers on a daily basis about the services and solutions they use, mostly around healthcare IT. We want to get their perspective on what’s working for them, what’s not working for them and why, and we want to share that with providers. We do that for free. Any provider who has a desire to learn about a service or a solution can come to klasresearch.com, set up a free account and delve into the data. That’s what we do.

My focus is on RTLS and on a lot of patient accounting type of services, patient financing for the most part and it’s a really interesting job. I get to talk to people who want to improve healthcare and it’s good to be part of that.

Anthony: Dallin, you want to just tell us a little bit about your role. I know obviously you’re looking at RTLS, any other sort of beats that you follow or technologies you focus on?

Dallin: I’ve been bouncing around in KLAS in different segments. I was covering staffing for a while, some business solutions, RCM and now, I’m settling on the team of the RCM realm.

But as Insights Manager, we’re the ones that dive into the customer commentary, building out the PowerPoints and items that we share with vendors about what customers are saying, this is where you can improve, this is how you can help make healthcare better. I’m the person diving into the data, showing the presentation, presenting that to the executive teams along with Don and other research directors to help push healthcare forward.

Anthony: Great. Thank you. The title of the report is how organizations are broadening their use cases. Don, what are some of the highlights that you want to offer around that concept of broadening use cases? Where are they using it that they hadn’t been in the past?

Don: It’s a good question. RTLS has a number of use cases that are traditional like the asset tracking and staff tracking, infant protection. Those are use cases that have been around for a while. We’re starting to see a lot more interest in staff safety and in staff duress, staff tracking and flow. Hand hygiene is sort of a new and interesting us...