KLAS Looks at Vendors Aiming to Help Clinicians Get the Most of of their EHRs

There’s a ton of information in the EHR, but if clinicians have to spend their precious time digging around for it, the benefits can be lost. KLAS recently decided to take a look at a set of vendors focused on making it easier to surface such data. In this interview with healthsystemsCIO, Jackson Tate, Research Director at KLAS, discusses the organization’s new report: “Clinical Digital Workflow 2024: Streamlining EHR Workflows with AI & Other Advanced Technologies.”



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Bold Statements

If you look back at the Meaningful Use journey of how these EHRs were developed, a lot of hard work was put into making these systems compliant, making sure that these systems supported IT infrastructures, that they worked within a growing and evolving IDN system of hospitals and clinics all trying to connect one to another. But ultimately, the requirements for billing, the requirements for coding, the requirements for that IT infrastructure did have an impact on the clinicians. It impacted the frontline folks who are taking care of us and our family members.

… all of these vendors are scoring incredibly well which means their customers are happy, they’re saying it’s worth the investment, it’s worth the time that they’re spending to get it set up and the resources they’re spending there. The implications there is it’s driving outcomes.

This should be considered. There’s tons of options for improving clinician efficiency, that’s kind of like the macro for all of this.  This should be a weapon in the arsenal.

Anthony: Welcome to healthsystemsCIO’s Interview with Jackson Tate, Research Director at KLAS. I’m Anthony Guerra, Founder and Editor-in-Chief. Jackson thanks for joining me.

Jackson: Absolutely, Anthony. Thanks for having me, excited to connect with you.

Anthony: Your new Clinical Digital Workflow 2024, Streamlining EHR Workflows with AI and Other Advance Technologies is an interesting report.  I am looking forward to chatting with you about it. Lets start out with you telling me about your organization and your role at KLAS.

Jackson: KLAS is like the Consumer Reports of the healthcare IT world. Essentially we work to improve the delivery of healthcare by providing transparency on vendor performance. We interview customers about their experience working with different technologies across many different vectors, many different segments, all within healthcare.

We anonymized the feedback and publish it so we can be a resource for others who are looking at similar technologies. Our readers can see what the experience might be like if they partner with one of the vendors that are in space.

Anthony: You guys have a million things you could be looking at. Give us a little info on how you decide what you are going to focus on.

Jackson: It’s a great question. The way that we decide our report focus is largely determined by customer needs, customer inquiry. A customer is anyone purchasing an HIT vendor solution or service. That can be health systems, hospitals, clinics, health plans on the payor side. We have some other markets that are much smaller but this report is exclusively focused on the hospitals and clinics and their research needs.

It was interesting, I inherited the space. We were doing research in EHR and areas like clinical decision support, the UpToDates and the DynaMeds of the world, and we started hearing from hospital and clinic and physician group leade...