Helping the Help Desk Fend off the Latest Wave of Cyberattacks

Help desks are being inundated with cyberattacks, most of which are parried, a few of which find their mark, but all of which impact productivity and service. Why? Because agents on high alert must take more time to verify identity before they can even listen to a complaint. So what’s a health system to do? What policies can CIOs and CISOs put in place to help their help desk agents protect the enterprise while not alienating frustrated clinicians who’ve taken the time to reach out for assistance, rather than simply walking away from their keyboards? In this timely webinar, we’ll speak to leaders who’ve put time and thought into the current challenges of running a highly efficient and secure help desk.

Speakers:



* Kathy Hughes, VP/CISO, Northwell Health

* Teresa Tonthat, VP/Associate CIO, CISO, Texas Children’s Hospital

* Colleen Sirhal, RN, BSN, Chief Clinical Officer & AVP, Customer Success, Hyland