Taking the Hassle Out of Telehealth: Patient-Initiated Connection with Providers

Resolving care gaps requires more than simply introducing technological platforms and helping patients get familiar with digital processes. Despite the rise of video visits to help patients expand their access to numerous services, health centers are finding that a robust virtual care team experience may not necessarily be what all patients are looking for. This learning has helped Petaluma Health Center to focus more resources on patient navigation support as well as accommodations for in-person visits. The goal is not that every patient has a video visit, but that every patient gets the kind of visit that's most appropriate for them.

Learn more about the people, places, and ideas in this episode: 

• Jessicca Moore, FNP, and Director of Innovation at Petaluma Health Center
• Technology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities

🗣 Follow CCI on: LinkedIn, Twitter, and Facebook. Subscribe to get the latest news, updates, and resources straight to your inbox!

🎙Podcast production services by Wayfare Recording Company.

© 2023 Center for Care Innovations. All Rights Reserved.