Collaboration is Innovation: Revamping the Patient Portal

Can a more advanced patient portal improve face-to-face visits? Appointments are often jam-packed with asking key questions, deploying screening tools, and then chronicling all those answers that it's increasingly difficult to also analyze patient data and provide insightful, in-the-moment guidance. Shasta Community Health Center bet that a revamp of its patient portal could enable patients to take a more active role in their care while also improving provider workflows. In this episode, we discuss how staff, patients, and other key stakeholders all collaborated on retooling and optimizing this platform.

Listen all the way through to the end for a special guitar jam from our guest!

Here’s where you can learn more about the people, places, and ideas in this episode: 

• Charles Kitzman, chief information officer, Shasta Community Health Center
• InteliChart
• Technology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities

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