Start by Assuming Your Audience is Smart and Savvy (HLOL #247)

Rohini Khillan, MPH, has been working in the field of public health policy for over a decade in both federal agencies and large nonprofit organizations. While her focus is primarily on issues of aging and disability, Rohini has worked on a variety of topics that include access to care and socioeconomic disparities. Much of her work centers on making complex health topics accessible to a variety of lay audiences through written materials and in-person communication.

In this podcast, Rohini Khillan talks with Helen Osborne about:

• Assume that your audience is already somewhat savvy and knowledgeable about this topic and now interested in clarification.


• Treat your audience like a close friend. Respect their lived experiences, preferences, and habits.


• Always err on the side of inclusivity when it comes to ability and age.

More ways to learn:

• Health in Context of People’s Lives. Health Literacy Out Loud podcast interview with Rear Admiral Paul Reed, MD.


• Building Trust with Each Audience. Health Literacy Out Loud podcast interview with Lenora Johnson, DrPH, MPH


• Communicating Complex Health Messages in a Complex World. Health Literacy Out Loud podcast interview with Glen Nowak, PhD.

Health Literacy from A to Z: Practical Ways to Communicate Your Health Message, Third Edition, by Helen Osborne. Chapters that especially relate to this podcast include “Patient & Family Perspective,” “Health Equity in the Context of Health

Read a transcript of this podcast.

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