Flakiness - Inevitable? Defeatable? HEALTHY?

Flakiness! I flake, you flake, your friends flake. It can be caused by anxiety, poor time management, overbooking, obligation... the list goes on. Flaking can ruin relationships, but must it? Hannah and Ben debate whether flakiness can be avoided, and the nuances of flaking on close friends vs acquaintances. Hannah examines one of her relationships for "healthy flaking." Ben repents for a past flaking crime.