What Forced Car Dealerships to Go Back to Paper

A major cyberattack on CDK Global Systems forced car dealerships across the country to revert to paper forms as they attempt to recover from mass outages. The attack hit the cloud-based software that manages backend financials, information on car sales, financing, repairs, and maintenance, affecting an estimated 15,000 car dealerships nationwide. Some operations of Ford and Kia were impacted, with interfaces hit by consecutive cyberattacks starting early Wednesday. The group responsible, believed to be based in Eastern Europe, demanded a ransom, and CDK allegedly considered paying it. CDK is actively engaging with customers to provide alternative business methods while conducting an internal investigation and cooperating with authorities. By Monday afternoon, restoration efforts were underway, with full restoration expected to take several days. CDK did not specify how many customers remained affected as of Monday afternoon.

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