In early 2020, a critical shipment missing revealed supply chain challenges that influenced management practices at Copper Compression. Key takeaways for other founders include:
1. **Communicate effectively**: Maintain proactive communication with suppliers and customers to prevent issues and foster loyalty.
2. **Diversify suppliers**: Incorporate redundancy in the supply chain to adjust production quickly when delays occur, viewing diversification as essential.
3. **Strategically stock inventory**: Stock more inventory of popular products to prevent stockouts and maintain customer satisfaction, despite previous just-in-time strategies.
4. **Leverage data and instinct**: Use daily data analysis to evaluate demand and trends while valuing team instincts for better agility in unpredictable situations.
Nurturing relationships, embracing flexibility, and prioritizing customer needs shape responses to challenges in global trade. Embracing disruption may lead to improved business practices.
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