CAUGHT ON CAMERA! Social Media and Your Business

Picture this: You are at work, doing your job, and a customer continuously throws things at you. When the fifth item hits you, you react and grab the customer and aggressively push them out the door. The following day you wake up and find that there is a viral video showing you grabbing a customer and shoving them out the door. The company has emailed you an urgent meeting invite, and your family is calling you non-stop. Is social media a friend....or foe???