San Rafael prioritizing service design and views adverse behavior as their competition

Rebecca Woodbury, Director of Digital Service & Open Government for the City of San Rafael, CA, and Govlaunch dive into the city's progressive department focused on modernizing local government. Rebecca provides insights into the methodology around product management, making the end-user experience their top priority, and how San Rafael is working towards a more efficient, more digital, delivery of services. Read more.

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Featured government: San Rafael, CA

Episode guests: Rebecca Woodbury, Former Director of Digital Service & Open Government

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