In a previous episode, the city of Richmond joined us to talk about the revamp of their existing 311 service and their approach to vendor management more generally. The episode was a big hit, which doesn't come as a surprise. Local governments aren't necessarily looking for fancy new products. Sometimes the best solution is something already procured and just needs a product manager like Tina in Richmond to bring it to life.
More info:
Featured government: Richmond, VA
Episode guests: Pete Breil, Director of Citizen Services: Tina Haney, Product Manager
Visit govlaunch.com for more stories and examples of local government innovation.