307: Win in the Long Term (Mike McDerment)
- Author
- thoughtbot
- Published
- Mon 11 Feb 2019
- Episode Link
- https://podcast.thoughtbot.com/307
Mike McDerment, co-founder and CEO of FreshBooks, discusses reimagining the platform with a system-wide A-B test, experiences with scaling, the value of customer service, and the art/science of change.
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