The Potential Impact of Outcome-based Investment on Customer Experience

On this episode of the Futurum Tech Webcast -- Interview Series, I am joined by Marne Martin, President of Service Management, EAM & Global Industry at IFS, for a conversation about service management in the global market.

Our conversation covers:

• Customer challenges across global markets and different industry sectors
• Key takeaways from their recent IFS Unleashed event
• What is behind the rise in prominence and rapid growth of IFS in service management
• What is holding back a broader adoption of outcome-based contracts & how IFS is accelerating the shift
• How the alignment of asset and service management can inform their offering
• The significance of moment of service for IFS customers

It’s a great conversation, and one you won’t want to miss. To learn more about IFS, check out their website here.