Future of Service

We discuss Brett's new book  - The Hidden Profit Center

Brett Frazer is a Customer & Employee Experience Executive, with 18+ years in customer experience success, leading teams and organizations deliv…

In this episode of The Future of Service podcast, hosted by Jonathan Shroyer, listeners are in for a treat as Jonathan sits down with the brilliant business consultant and strategist, Andrea Swanner.…

Peter Voss, the CEO of aigo.ai, is renowned as an innovator, serial entrepreneur, engineer, and scientist. His life's mission revolves around bringing human-level AI to the world, aiming to optimize …

Sunita Kumar, the founder of business alchemist, is a seasoned marketing veteran who identifies herself as the CEO (Chief Energy Officer). Her unwavering passion lies in catalyzing meaningful change …

Host Jonathan Shroyer talks with Karl Swanepoel, the CEO of Revolancer, a rapidly expanding freelance marketplace with over 20,000 users. Karl, a tech entrepreneur based in the UK, shares his journey…

Sarah Worthy is the CEO and Founder of Doorspaceink, a leading SaaS company revolutionizing the way healthcare organizations retain and develop clinical talent. With a wealth of experience working wi…

Howard Tiersky, CEO of The Digital Transformation Agency, has had the amazing opportunity to help leaders at dozens of the world's largest brands navigate digital transformation. With over 20 years o…

This episode features Joanna C. Mendez, M.A., a Career Student Affairs professional with more than 15 years of experience in international education, student services, recruitment, advising and reten…

This week's guest is no other than Dr. Gail Gazelle MD, Assistant Professor of Medicine at Harvard Medical School and Master Certified Coach for physicians.

Dr. Gazelle is faculty at Harvard Medical S…

Jonathan Shroyer talks with Jennifer Fisher, Chief Sales Officer - Higher Education at Worldstrides. Jennifer is an accomplished, results-driven senior sales executive with demonstrated career succes…

“John is a world class customer success leader!...” Thiago Teodoro - Director of Product Management & Product Strategy, Malwarebytes

”...I have a high regard for John’s ability to lead and mentor othe…

Host Jonathan Shroyer talks with Ajaie Albert,Co-Founder of Xclusive Financial Class.

Who is Ajaie Albert?

#1.  I have a desire to help everyone especially soldiers win at the financial game called “Ca…

Host Jonathan Shroyer talks with Andrew Le, Partner at With My Coffee.

Andrew is a creative agency owner with over 10 years of experience in the advertising/marketing space. He has scaled his agency f…

Host Jonathan Shroyer talks with Steve Gutzler,CEO and Founder of Leadership Quest.

OUR GUEST:

►STEVE GUTZLER is the President of Leadership Quest, a Seattle-based Leadership Development company. 

►INTE…

Customer Centricity World Series winner of CX Professional of the Year 2022, Clare Muscutt, is internationally recognised as ‘the thought leader who did the job’ and delivered multi award-winning com…

Host Jonathan Shroyer Talks with Jeff Poffenbarger. Jeff is an experienced video game development professional with strong leadership, analytic, and communication skills.

To learn more, please visit:

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Linh Ho is a growth marketing and sales executive with strong background in technology. She has a proven track record in hiring and retaining high performing teams, designing GTM strategies, accelera…

Host Jonathan Shroyer Interviewed Karen L. Clarkson, VP Go To Market Strategy and Partnerships ,Ricoh USA.

About Karen L. Clarkson:

𝗛𝗮𝘃𝗶𝗻𝗴 𝘀𝗸𝘆𝗿𝗼𝗰𝗸𝗲𝘁𝗲𝗱 𝗮𝗻𝗻𝘂𝗮𝗹 𝗿𝗲𝘃𝗲𝗻𝘂𝗲𝘀 𝗽𝗮𝘀𝘁 $𝟭 𝗕𝗶𝗹𝗹𝗶𝗼𝗻 𝗮𝗻𝗱 𝗲𝘅𝗽𝗮𝗻𝗱𝗶𝗻𝗴 𝗙𝗼𝗿𝘁…

This episode highlights the CX Leader from Microsoft, Adobe, and Sun Basket, Brett Frazer. 

A simple statement, really, and a logical one considering your marketing and sales organizations (be they di…

Host Jonathan Shroyer talks with Carol Marshall, COO at ActivEngage. Carol is an innovative leader with expertise in building teams and developing the very best collaborative environments. Extensive …