Meet Your Customers Where They Are - with Brett Schulman, CEO of CAVA

How can you keep up with shifting customer expectations?

You have to meet your customers where they are.

Brett Schulman, CEO and Co-Founder of CAVA, has been able to adapt to accelerated trends by putting his customers and team first.

• (0:43) Pre-COVID trends have been accelerated and amplified
• (2:21) Transformational changes that have occurred over the past year
• (3:55) Set the bar high in order to keep up with changing environments and regulations
• (4:49) Supporting team members
• (6:17) Adapting to accelerated trends (curbside pickup, delivery, etc.)
• (9:31) Prioritizing digital hospitality to meet customer needs
• (14:16) Balancing digital vs. physical channels
• (15:51) Geographic shifts = behavior changes of the COVID consumer
• (19:11) What trends will stick what will fade away
• (23:00) Advice for other business leaders

Check out Scott's Entrepreneur article to learn what he took away from this conversation - "How COVID Has Accelerated Customers Controlling Everything"

Have feedback? Connect with Scott Case on LinkedIn

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