Paige Collins - start-up life, how product and customer success win together, and how to raise busy kids

Paige Collins, Vice President of Customer Success at fast growing XOi, talks about being proactive, data driven, and obsessed with making customers successful. Paige describes how XOi navigated COVID-19 with their clients by giving things away and pursuing virtue. She also talks about how to succeed with a board, the problems many start-ups fall into, how to select great customer success talent, what product management and customer success need to do to win together, thoughtfulness around solutions, the discipline of making time to be creative, why she'd rather be a co-founder than a CEO, diversity and favoritism, and how she measures the success of her team and clients.