Ep. 42 Navigating the First 90 Days as an RCM Leader with Doug Hires

In this episode of 'For The Love of Revenue Cycle,' host Vanessa Moldovan and expert Doug Hires discuss crucial strategies for revenue cycle management (RCM) leaders in their first 90 days. Doug, with decades of healthcare operations experience, provides actionable guidance on assessing priorities, making a case for technology investments, and achieving quick wins to build credibility. The episode emphasizes the importance of communication, transparency, and keeping a business-focused perspective. Vanessa and Doug also delve into change management and how to address resistance in staff. The conversation provides a comprehensive framework for new leaders to navigate their roles effectively and make meaningful impacts quickly.

00:00 Introduction to the Podcast and Host

00:40 Today's Episode Overview: Prioritizing the First 90 Days

02:20 Guest Introduction: Doug Hires

02:37 Doug's Career Journey and Experience

03:40 Challenges for New Revenue Cycle Leaders

05:27 The Importance of Observation and Feedback

08:42 Triage and Prioritization in Revenue Cycle Management

14:08 Quick Wins and Business Impact

16:49 Justifying Technology Investments to Leadership

17:42 Understanding the Impact of Technology Changes

21:01 Change Management and Communication Strategies

23:22 Addressing Fears and Resistance to Change

27:53 Final Thoughts and Key Takeaways