Fit For the Future

You’re probably hearing a lot of news about AI, from many people with many perspectives. For example, with its environmental impact, some people say it’s saving the world, others claim it’s ruining i…

As a leader, you might think AI job losses are only a future problem, but your team might be already thinking about them now. With real headline news of organisations replacing people with AI – even …

AI agents have arrived, and they can do far more than just answer questions – they can act on your behalf. That opens up incredible opportunities, but also brings new risks for yourself, your team an…

https://swiy.co/go-from-chatbots-to-chaos

Are your AI guardrails, policies, and guidelines up to date or out of date?

In 2022, Jake Moffatt needed to fly to Toronto for the funeral of a family member. …

How are you using AI to enhance your customer experience?

Broadly, AI can help in three areas: Interface, insights, and infrastructure. And all of them are to do with enhancing – not eliminating – the…

You might be doing future planning to understand how the world is changing – that’s good. You might even be adjusting your plans based on what you learn – even better! But are you also changing HOW y…

If you want to know where to look to understand the future, don’t forget the people already in your team. Everybody brings unique perspectives and lived experiences that could shape smarter decisions…

When you’re facing an uncertain future, it helps to know what’s around the corner and over the horizon. That’s the skill of foresight, where you spot the trends, signals, and shifts that could reshap…

If you're a leader, you should be thinking about what's next in your industry, but are you also scanning the horizon to see what’s happening outside it? The best leaders think deep, wide, and far to …

About sixty years ago, MIT Professor Joseph Weizenbaum built a chatbot, named ELIZA, that could act like a psychotherapist. It was programmed to look for key words and phrases typed by a person and r…

You want to do the best for our customers, but sometimes you’re restricted by internal factors, like time, budget, geographical location, IR rules, staff availability, scheduling rosters, and floor s…

AI is all around us - and we see it in everyday life in our supermarkets. Large retailers like Coles and Woolies have been building AI into their operations for years, and show what's possible when y…

Even if you have invested in good customer service and worked on building a smooth customer experience, there’s a new layer you can’t ignore: customer intention. AI lets you predict what your custome…

If you suspect or detect job candidates using AI in your recruitment process, do you see that as a red flag or a green light? If you reject them, you're pushing away exactly the kind of forward-think…

The best employees have more options than ever, which means your employer brand matters more than ever, too. You need a strong employee value proposition (EVP), which has three parts: the internal cu…

What are you doing to attract the best people to your team and organisation?

I was speaking recently at a leadership forum about the future of work, for leaders across many industries and sectors. At …

We're all drowning in data! But data is the core feature of so much decision-making now, especially when combined with AI. But are you using your data - REALLY using it - to inform your decisions? Li…

You know that change is constant, but are you truly preparing your team to thrive in it? One important piece of building a culture of change agents is adopting, promoting, and supporting a learning m…

Your people are already using AI - but they might not be telling you about it, because they are worried you will think they are lazy, incompetent, or cheating! If they are afraid to tell you, that's …

In the war for talent, money is important, but not enough. If you're serious about attracting and keeping top talent, look at other drivers - including flexible work. In Iceland, 90% of employees now…