Scaling to Series C with Shawn Wen, CTO at PolyAI

In this conversation, Shawn Wen, co-founder and CTO of PolyAI, shares insights into the journey of building PolyAI into a successful series C AI startup focused on automating phone calls for contact centres. He discusses the early days of PolyAI, the challenges faced in scaling the team, the importance of company culture, and the evolving role of a CTO in a growing organisation. Shawn also reflects on the impact of industry changes in AI and the lessons learned throughout the startup journey. Listen to hear:

- How Shawn thought about his CTO role as PolyAI evolved
- How PolyAI's culture got set on the right path in its earliest days
- The challenges of hiring new roles into PolyAI
- Why keeping up with the AI firehose sometimes means throwing away what you've built

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