Experience Mindset with Author Tiffani Bova - 334

Author: Mike Simmons
Published: Mon 05 Jun 2023
Episode Link: https://catalystsale.libsyn.com/tiffani-bova-experience-mindset

"We wanted to understand what were the key attributes within the employee that had the greatest impact on customer. Trust was one of them"

- Tiffany Bova

Tiffani Bova is a Growth Evenagilist at Salesforce and a 2x Author. She has over 30 years of experience in the technology industry, specializing in customer and employee experiences. Tiffani has led teams in various settings, from startups to Fortune 500 companies, and understands the importance of nurturing positive experiences for both customers and employees.

She is the author of The Experience Mindset.

In this episode you will learn:

How to discover the significance of merging employee and customer experiences for mutual growth.
How to declutter technological processes while enhancing data management.
Foster a culture of innovation to propel your business beyond the competition.

Episode Resources:

Tiffani on LinkedIn

Tiffani on Twitter

Tiffani on Instagram

What’s Next Podcast

The Experience MIndset

Catch up on our last 3 episodes:

Building a Winning Culture: Lessons from the Frontlines with Dan Bradley

Slap Shots and Sales Strategies with Jacquelyn Nicholson

Breaking Through Goal-Setting Roadblocks

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