#61: “Clarity is Kindness” — The Right Way to Give Feedback

Honest feedback can be hard to give — and it's often even harder to receive. In this Filthy Rich Cleaners episode, Stephanie is joined by leadership expert and author Mike Robbins to talk about how to lead with empathy and create an honest, emotionally safe work environment, especially in an industry with high turnover like cleaning. He and Stephanie discuss the right way to go about level-setting with your team and share instances of mistakes and learnings. They also share tips to encourage an open dialogue and promote a culture of honesty within the business, even when it's easier to hide a mistake.

What You’ll Learn:

— The 3-step emotional process your team goes through when you give them feedback

— How to set boundaries, especially when work life and personal life are crossing over too hard, without breaking trust or compassion

— Why sharing your own mistakes can actually build culture and retain your employees

— The difference between recognition and appreciation (and why you need both)

— How to avoid toxic positivity while also staying optimistic

— Tips for giving difficult feedback

Resources Mentioned:

— Mike Robbins’ website: https://mike-robbins.com

— ZenMaid Scheduling Software: https://get.zenmaid.com/

— Maid Summit (Free Training Event): https://www.maidsummit.com

— ZenMaid Mastermind Facebook Group (free): facebook.com/groups/zenmaidmastermind

Try ZenMaid free for 14 days! http://Get.ZenMaid.com

 Book a Consulting call with Stephanie: https://serene-clean.com/consulting-services/

 Read the full transcript: [Link]