#32: The Client Isn’t Always Right — Why We Fired a “Good” Account
- Author
- ZenMaid
- Published
- Thu 24 Apr 2025
- Episode Link
- https://www.filthyrichcleaners.com/e/32-the-client-isn-t-always-right-%e2%80%94-why-we-fired-a-good-account/
Just because a client is “nice” doesn’t mean they’re a good fit. In this solo episode, Stephanie walks through the decision to let go of a long-standing commercial account that had become more trouble than it was worth — and breaks down the true cost of keeping bad fits on your roster.
From communication chaos to scope creep to straight-up budget misalignment, this is a crash course in understanding opportunity cost in your cleaning business. If you’ve been afraid to fire a client or set stronger boundaries, this episode will give you the push (and proof) you need.
Key Takeaways:
Mentioned in this Episode:
From communication chaos to scope creep to straight-up budget misalignment, this is a crash course in understanding opportunity cost in your cleaning business. If you’ve been afraid to fire a client or set stronger boundaries, this episode will give you the push (and proof) you need.
Key Takeaways:
- What “opportunity cost” really means for your cleaning business
- The invisible costs of hanging onto the wrong clients
- How to know when it’s time to drop an account
- Why nice people can still be bad clients
- How to weigh short-term discomfort against long-term growth
- The difference between an ideal client and a tolerable one
Mentioned in this Episode:
