Episode 66 – The Exceptional Patient Experience with Valerie Kendrick

“It’s not just for new patients that we roll out the red carpet, we have to make sure every single patient has a great experience,” says Valerie Kendrick, a Business Success Coach at Productive Dentist Academy. Catch the latest episode now where we discuss:

• Why it’s important to treat every patient like royalty
• How culture plays into the patient experience
• The role of patient courage
• Giving patients the benefit of the doubt