#080: Change The Energy, Change The Outcome: Getting What You Need

"I'm sorry, there's nothing I can do." Sound familiar? Maybe you've run into a customer service brick wall like this, where the representative says they can't help you any more. Oh sure, you could throw a tirade and end up on someone's TikTok (or worse, maybe you end up in jail.)

Instead, manage the situation using a four-step process I talk about in this episode. The steps are:

• Express your understanding of the situation
• Tell them you appreciate their efforts on your behalf
• Explain what your most important need is
• Ask what they CAN help you with

I use an example to elaborate on these four. Whether you use this in a travel situation, or another customer service road block, it's important to avoid anger and victimhood and instead change the energy you bring to the situation. Instead of saying "I want to speak to the manager," you'll think, "I'm speaking to the energy manager."

As always, thanks for listening!

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