Resolving conflict through listening. How we can do it and why it's so important.

Resolving conflict through listening. How we can do it and why it's so important. Our culture is forgetting how to listen, instead we tend to want to talk because so many of us weren't listened to. We can change that by listening to others. Listening skills are so important in the relationships in our life. Jill shares her techniques which she gathered from facilitating conflict resolution around the world.