237 | Mastering Customer Experience

In this episode, Chaz Wolfe engages in an insightful discussion with Daniel Pappas about his custom fence business. They delve into the differences between volume-based and custom businesses, sharing marketing and content creation strategies. Topics also include enhancing manufacturing processes, customer experience, the significance of customer satisfaction tracking and lean principles. They also explore networking, combating "shiny object" syndrome, and the worth of a happy team. The duo wraps up by discussing business challenges and potential future plans.

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