Support and Dev: The Symbiotic Relationship

We are joined by Ed, a support monkey, who gives us insight into how we can improve the relationship between support and development.

TOPICS

• Pet Peaves of Enterprise Support


• Documentation, is it really needed?


• ITIL Framework


• ...a lot more!

LINKS

ITIL Framework

MUSIC FROM THE CCMIXTER COMMUNITY

Snazzy Intro: On Top of the World by texasradiofish (c) copyright 2015 Licensed under a Creative Commons Attribution Noncommercial (3.0) license. http://dig.ccmixter.org/files/texasradiofish/50478 Ft: John Fletcher, Patricia Edwards, ElRon XChile, Speck, alexplaysguitar

Live Show Starting Soon: cdk - Sunday by Analog By Nature (c) copyright 2016 Licensed under a Creative Commons Attribution (3.0) license. http://dig.ccmixter.org/files/cdk/53755

Live Show Outro: ＭＩＬＬＥＮＮＩＡＬＳ by Analog By Nature (c) copyright 2018 Licensed under a Creative Commons Attribution (3.0) license. http://dig.ccmixter.org/files/cdk/57150

Special Guest: Ed Orr.