How To Turn A Complaint Into A Gift | Becoming A Pharmacy Badass

**In this Episode of the Becoming a Badass Pharmacy Owner Podcast; Dr. Lisa Faast will talk about turning complaints into gifts**

**Show Notes:**

1. **How To Turn A Complaint Into A Gift** [0:0]

2. **Complaints open your blind eye** [1:50]

3. **When a patient complaint happened** [3:21]

4. **The importance of listening to your patients** [5:06]

5. **How to turn bad experiences into positive experiences** [7:06]

6. **Do you have a way for patient feedback** [9:05]

7. **Culture and customer service levels** [10:55]

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