Dive
This is a podcast covering training topics and experiences related to new convenience store sales associates that others in your store don't have time to cover. So, dive right in and learn about your job and how things work in the industry.
- Update frequency
- every 6 days
- Average duration
- 22 minutes
- Episodes
- 67
- Years Active
- 2023 - 2025
Enhancing Store Operations - Your Guide to Continuous Improvement
Episode Show Notes: Enhancing Store Operations - Your Guide to Continuous Improvement
Episode Description
In the final episode of "Dive from C-Store Center," host Mike Hernandez wraps up the series wit…
Mastering Difficult Situations - Your Guide to Conflict Resolution
DIVE Podcast - Episode 66 Notes
Episode Title: Mastering Difficult Situations - Your Guide to Conflict Resolution
Host: Mike Hernandez
Episode Description: In this essential episode of Dive, host Mike H…
Mastering Compliance - Your Guide to Store Standards
DIVE Podcast - Episode 65 Notes
Episode Title: Mastering Compliance - Your Guide to Store Standards
Host: Mike Hernandez
Episode Description: In this essential episode of Dive, host Mike Hernandez explo…
Using Data to Drive Success - Your Guide to Sales Analytics
DIVE Podcast - Episode 64 Notes
Episode Title: Using Data to Drive Success - Your Guide to Sales Analytics
Host: Mike Hernandez
Episode Description: In this practical episode of Dive, host Mike Hernande…
Making Promotions Work - Your Guide to Marketing Success
DIVE Podcast – Episode 63 Notes
Episode Title: Making Promotions Work - Your Guide to Marketing Success
Host: Mike Hernandez
Episode Description: In this action-packed episode of Dive, host Mike Hernand…
Inclusive Excellence - Creating a Welcoming Store for Everyone
DIVE Podcast - Episode 62 Notes
Episode Title: Inclusive Excellence - Creating a Welcoming Store for Everyone
Host: Mike Hernandez
Episode Description: In this essential episode of Dive, host Mike Herna…
Mastering Online Orders & Delivery - Your Digital Service Guide
DIVE Podcast - Episode 61 Notes
Episode Title: Mastering Online Orders & Delivery - Your Digital Service Guide
Host: Mike Hernandez
Episode Description: In this comprehensive episode of Dive, host Mike …
Mastering Convenience Meals - Your Guide to Quick Service Excellence
Dive - Episode 60 Guide
Episode 60: Mastering Convenience Meals: Your Guide to Quick Service Excellence
Host: Mike Hernandez
Series: Dive from C-Store Center
Duration: 21 minutes
Episode Description
Tran…
Mastering Alcohol Sales - Knowledge, Compliance, and Responsibility
Dive - Episode 59 Guide
Mastering Alcohol Sales: Knowledge, Compliance, and Responsibility
Host: Mike Hernandez
Series: Dive from C-Store Center
Duration: 22 minutes
Episode Description
Master one of the…
Mastering Fresh Food & Bakery - Your Guide to Product Excellence
Dive - Episode 58 Guide
Mastering Fresh Food & Bakery: Your Guide to Product Excellence
Host: Mike Hernandez
Series: Dive from C-Store Center
Duration: 23 minutes
Episode Description
Transform your conve…
Mastering the Close - Sales Techniques for Convenience Store Success
Dive - Episode 57 Guide
Mastering the Close: Sales Techniques for Convenience Store Success
Host: Mike Hernandez
Series: Dive from C-Store Center
Duration: 21 minutes
Episode Description
Transform your r…
Sales Techniques – Building Rapport and Trust
Dive - Episode 56 Guide
Building Customer Relationships: The Art of Convenience Store Service
Host: Mike Hernandez
Series: Dive from C-Store Center
Duration: 20 minutes
Episode Description
Transform ever…
Retail Technology – Loyalty Programs and Customer Data Management for Convenience Store Sales Associates
In this episode of "Dive," host Mike Hernandez dives into the world of loyalty programs and customer data management in convenience stores. Learn how these systems can enhance customer experience and…
Sales Techniques – Handling Objections and Customer Negotiations for Convenience Store Sales Associates
The way you handle objections can turn a skeptical customer into one who leaves satisfied and returns again. Skillful handling of concerns doesn't just resolve the moment—it builds trust and loyalty.
…
Store Operations – Crisis Management and Emergency Preparedness for Convenience Store Sales Associates
In today's episode, we're exploring the critical topics of crisis management and emergency preparedness. Whether it's a natural disaster, a medical emergency, or a security threat, being prepared is …
Customer Service Skills – Emotional Intelligence and Empathy for Convenience Store Sales Associates
In today's episode, we'll dive deep into how emotional intelligence and empathy play crucial roles in providing top-notch customer service, especially in those challenging moments when frustrations r…
Store Operations – Teamwork and Collaboration for Convenience Store Sales Associates
In today's episode, we'll explore how effective teamwork can transform the way your store operates. We'll cover how clear communication, resolving conflicts early, and supporting each other can creat…
Product Knowledge – Personal Care and Household Supplies for Convenience Store Sales Associates
In today's episode, we'll focus on the importance of knowing your products, especially when it comes to personal care and household supply items. We'll cover how understanding the features and benefi…
Store Operations - Compliance and Regulatory Standards for Convenience Store Associates
In today’s episode, we’ll explore the critical role compliance and regulatory standards play in running a successful convenience store. From food safety and hygiene to understanding local and federal…
Sales Techniques - Effective Merchandising and Display for Convenience Store Sales Associates
Today's episode will focus on practical ways to boost sales through smart merchandising strategies. We'll discuss how placing products strategically can increase visibility and encourage purchases, h…