How best to manage the interaction between chatbot and livechat

Here we are talking about the livechat service and how a chatbot can be used in a smarter manner when handing over to your human agents. This can transform your customer experience when managed properly.

Our latest series of podcasts, concentrates on voice and how that is going to impact the next few years with tips along the way. Find out more about voicebots here and if you have any subjects that you would like us to discuss then email [email protected] with the subject Podcast and we will see what we can do ;-)