Conversational AI in Technical Support
- Author
- Michael Fauscette
- Published
- Fri 23 Aug 2024
- Episode Link
- None
🎙️ Welcome to this episode of the Disambiguation Podcast, “Conversational AI in Technical Support”.
🌟 Our special guest Robert Rupprecht, Senior Manager, Technical Support at Kustomer.
🔍 In this episode, we discuss:
-How AI is currently being utilized in technical support and customer service.
-How AI can help in identifying and resolving issues before they become major problems for customers.
-Examples of AI-driven tools or platforms that have significantly improved technical support outcomes.
-The key benefits of implementing AI in a technical support environment.
-How AI-driven technical support can be tailored to provide personalized customer experiences.
-Challenges companies face when integrating AI into their technical support systems, and how these can be overcome.
-How the role of human support agents is evolving alongside AI.
-How businesses can protect PII and other company data while using AI in customer support.
-Future developments in AI-driven technical support.
👍Robert Recommends: Bob Iger, CEO,The Walt Disney Company. Book: The Ride of a Lifetime: Lessons Learned from 15 Years as CEO of the Walt Disney Company
