AI Enabled Voice of the Customer
- Author
- Michael Fauscette
- Published
- Fri 09 Aug 2024
- Episode Link
- None
🎙️ Welcome to this episode of the Disambiguation Podcast, “AI Enabled Voice of the Customer”.
🌟 Our special guest Kevin Yang, founder and Co-CEO at Idiomatic.
🔍 In this episode, we discuss:
-What VoC is and why it has typically been very difficult for companies to make effective use of the data.
-How you used Traditional AI in your original VoC application.
-How Idiomatic uses generative AI in its application and what problems it solves for your customers.
-How AI-driven VoC has transformed customer experience management for Idiomatic clients.
-How customers are using Idiomatic’s tools to do VoC data analysis.
-Some of the common challenges businesses face when implementing AI-enabled VoC solutions.
-How Idiomatic ensures data privacy and ethical use of customer data.
-Advice to businesses that are looking to integrate AI into their customer feedback processes.
👍Kevin Recommends: Gimlet Media's "Startup", hosted by Alex Blumberg and Lisa Chow.
