Building Trust in Exterior Restoration: Transparency, Safety, and Cultural Insights

Join Lisa McGrath as she chats with Tyler Leonard about his journey to project management in exterior restoration. They delve into the importance of transparency, collaboration, and building trust in construction. Key topics include safety, contractor scrutiny, and skepticism towards online reviews and pop-up companies. Tyler also shares insights on handling challenging homeowners and material choices. Additional discussions cover naturopathy, shopping habits, TikTok's influence, cultural consumerism differences, travel, and respecting local languages. The episode wraps up with sponsor acknowledgments and contact info.

(0:00) Introduction and welcome to Tyler Leonard
(1:30) Tyler's background and transition to project management
(2:29) Focus on exterior restoration and customer service
(5:19) Transparency and working with consultants in construction
(7:13) Building industry relationships and client trust
(12:08) Safety, proper procedures, and kickback concerns
(16:12) Questioning contractors and reviewing contracts
(19:17) Skepticism towards online reviews
(23:10) Dealing with pop-up companies and contractor work post-hailstorm
(29:10) Handling problematic homeowners and material choices
(35:19) Miscellaneous topics: Naturopathy, grocery delivery, and shopping habits
(38:26) The impact of TikTok and cultural differences in consumerism
(40:15) Cultural differences in driving and travel experiences
(43:18) Respecting local languages and overcoming barriers with technology
(45:37) Conclusion and wrap-up
(46:04) Sponsor acknowledgment and contact information