Episode 12 - Know Thy Customer; The Secret Formula for Service Success - Rob Craven

Kevin and Rob catch up to talk about the one of the best approaches to understand who the customer is, what they expect, and how to sell and upsell them to what they need for maximum satisfaction and maximum profit.

About Rob:

Rob is the Director of Training at SB3 Coatings and hails from Houston, TX. He has been in the detailing industry for over a decade and has owned shops of multiple sizes and has trained 1000s of detailers across the world.

https://www.sb3coatings.com

Get your one-stop success solution at www.detailersroadmap.com!

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