Ring, Ring! Mastering the First Impression – Live Call Analysis

📢 Episode Title: "Ring, Ring! Mastering the First Impression – Live Call Analysis"

What happens when a potential patient calls your dental office? That first impression can make or break their decision to schedule an appointment. In this episode of Dental Drill Bits, Sandy Pardue and Dana Pardue Salisbury analyze a real call from a dental practice, breaking down what worked, what didn’t, and how small tweaks can dramatically improve conversion rates. Listen in as they share pro tips on phone etiquette, tone, and the must-have scripts that turn callers into lifelong patients.

🔹 The #1 mistake team members make when answering the phone—and how to fix it ☎️ 🔹 How to confidently promote your doctor and practice without feeling "salesy" 🎤 🔹 The importance of a warm, engaging tone—and how to achieve it 🎶 🔹 How to avoid costly missed opportunities that waste your marketing dollars 💰 🔹 The four essential steps to a winning phone call: Greeting, Discovery, Invitation, and Close 🎯 🔹 Why front desk training is the best investment you can make for your practice 🚀

One team member went from hesitant and unsure to a rockstar receptionist just by making one small adjustment to her approach. Tune in to hear how role-playing and scripting turned her into a confident, patient-converting machine!

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➡️ Listen to one of your practice’s recorded calls—what areas could improve? 🎧 ➡️ Implement Sandy’s Cheerleader Method to confidently promote your doctor 💪 ➡️ Role-play common patient objections with your team this week 🗣️

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