Ep70: From Personal Loss to Business Growth - A Raw Client Conversation with Jo Taylor

In this deeply personal episode, our Virtual Assistant client and HR consultant Jo Taylor shares how losing her husband, who handled much of her business admin, challenged her to find new support through one of the most difficult periods of her life. This honest conversation explores how sometimes our biggest challenges can lead to unexpected growth.

If you’ve ever wondered what hiring a VA is like, how getting matched works, and just how essential a VA can be to your business, this is a conversation you definitely want to listen to.

Key moments from the episode:

• Jo's vulnerable story of realising she needed VA support after her husband's passing, and how fighting against getting help initially held her business back
• Why even HR experts sometimes need help hiring (Jo's admission that her "talent radar can be off" is so refreshing)
• The results her dedicated right-hand VA created: her business debt collection improved from 60% to 85-90% of monthly ledger collected.
• A candid discussion about handling her VA’s maternity leave and how we went about finding her the perfect temporary replacement (It really is all about the handover!)
• The financial benefits of using VAs versus employees in 2025, especially with the new NI contribution changes and why this year we’ll see such a shift away from employment into the likes of VA contractor services.

*Trigger warning - episode discusses the death of a loved one.

Resources Mentioned:

• Meet Jo: Her website
• Book a free Discovery Call with Mel to discuss how a VA can effortlessly transform your business or your life admin.
• Follow Mel on Linkedin for more tips and insights here
• View our VA Lifestyle & Business Services Guide
• Join the Delegate Like a CEO Weekly Email Series

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