Embedding change management in your digital transformation

In this episode, Peter and Dave discuss the importance of effective organizational change management in digital transformations. They highlight that simply implementing new processes and systems is not enough - organizations must also carefully manage the human aspect of change. This includes understanding the intangible factors and behaviors that can derail well-designed transformations. They emphasize the need to get close to the actual end-users, observe their behaviors, and adapt accordingly instead of relying solely on high-level communications.

This week's takeaways:

• Organizational change management is essential, not optional, for successful digital transformation.
• Go beyond just communications - understand real end-user behaviors and intangible adoption factors.
• Build capabilities to collect user feedback/telemetry, learn from it, and adapt the change process accordingly.

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