Telecel Ghana's Troubles Since Rebranding

This episode discusses the challenges faced by Telecel Ghana after acquiring Vodafone Ghana, despite initial expectations of improved service. Customer complaints regarding poor network quality, dropped calls, slow internet, and inadequate customer service have been prevalent on social media and reported by users.

This comes as MTN Ghana continues to hold a dominant market share, while Telecel has seen a decline in its subscriber base since the acquisition. Although Telecel has invested in infrastructure and corporate social responsibility, issues like unpaid bills leading to power cuts have also impacted service.

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