Episode 51: Alan Gefland

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My guest is Alan Gefland from Fair Ticket Solutions! 

Alan was on a panel with me and Andrew Thomas at INTIX about how we can do a better job of being more like airlines. 

On our car ride back to the airport, Alan looked at me and said, "The answer to the problem is engagement." 

In the moment, our podcast conversation was laid out. 

In this episode, we talk about engagement.

We talk about creating revenue opportunities. 

We talk about customer service.