Today's focus about dealing with difficult people. So let me ask you a question. Have you ever dealt with a difficult person before? Have you ever had to interact with a person who just rubbed you that wrong way, that intentionally seemed to say the things to piss you off? Or have you dealt with someone who just seemed to not get it? Whether intentionally or unintentionally, they seem to just not get what you're saying to them. It can be difficult. It can be frustrating.