CXetera
Dee Kapila and Adam Avramescu discuss the future of Customer Experience (CX) and a bit more. This podcast is designed for current and future leaders in the CX space, including Customer Success, Education, Community, Digital CS, Professional Services, Support and more. We cover emerging trends and lessons learned from our combined years of leadership. Think of us as your CX uncle and auntie on this winding journey alongside you.
- Update frequency
- every 35 days
- Average duration
- 56 minutes
- Episodes
- 7
- Years Active
- 2025
What do you need to know about SaaS?
Are you looking to break into the CX field in SaaS (software as a service) or AI companies? Maybe you're new to the field altogether, or maybe you're trying to enter the tech world from another indus…
Does CX need thought leaders?
How do you know which thought leaders to listen to? How do you approach sharing your own thought leadership? Can one lead with thoughts if one doesn't have a thought with which to lead? What are thou…
How do you evolve from Customer Education to Scaled CX?
It's part two of "Dee and Adam go to the CEdMA conference" and this time, we do get White Castle! Or at the very least, we get tasty nuggets of wisdom from Dee based on her experience evolving her te…
Do you need a Scaled CX "ecosystem"?
Alternate title: Adam and Dee go to a conference and do not get White Castle.
In March, Dee and Adam keynoted the CEdMA (Customer Education Management Association) conference in Austin, TX. In this e…
Should CSMs do training?
Plenty of CSMs see training customers as a core part of their job. But is it, actually? And if it is, should it be?
It's a common headache in customer success: who should actually train customers? Sh…
Is AI eating Customer Experience?
Let's talk about CX's lunch, and whether AI is going to eat it.
AI is everywhere—but will it replace Customer Experience as we know it? In this episode of CXetera, hosts Adam and Dee dive into the hy…
What is the future of CX?
It's the first episode of CXetera! So let's start with the big topics.
Is Customer Success dead? Or is it just evolving? In our debut episode of CXetera, hosts Adam and Dee break down the shifting l…